General advice
Troubleshooter
- Check the README file which is installed with the application, and check the packaging for tips on solving basic problems.
- Are you experiencing similar problems with other programs? If so, it is likely you have a problem with your system. It may be more appropriate to contact the manufacturer of your computer, soundcard, or other device directly.
- 'Not enough memory' errors can sometimes be resolved by closing down any other applications running at the same time.
- 'Not enough space on hard disk' errors can be avoided by removing or compressing excess files on the disk.
- Cleaning the silver surface of a CD can solve a host of problems.
- Read our suggestions below about general protection faults and illegal operations.
General protection faults (GPFs)
These can be caused by several different problems. If you keep encountering GPFs, make a note of the message you receive, particularly the module or application which is reported as producing the fault – this may indicate a module in a software application, or a module referring to a file in your operating system.
If the program identified is part of the operating system, then part of the operating system may be corrupt and you may need to replace the Windows module/file referred to in the report with a clean copy.
If the error is in an application then you may have a corrupt application and reinstallation or replacement of the application may be necessary.
As a rule, a GPF occurs if software tries to access either by reading from, or writing to, memory that it doesn't have permission to use or which is being used by another application, and this may be the operating system. If you have had a problem with GPF after installing a new software application, or a device driver, try removing or reinstalling the item.
Illegal operations
Like GPFs, illegal operations provide details of the module or application which has caused the fault. If you are running Setup to install one of several programs including Windows 98 and later versions of Windows 95 and you get the error 'this program has performed an illegal operation and will be shut down', click on the Details button in the dialogue box and note the module reported as producing the fault. If this says that Setup caused a general protection fault in module setup.exe, you may not be using the correct 32-bit drivers for your disk drives. To solve this problem:
- Click on Start|Settings|Control Panel.
- Double-click on System.
- Click the Performance tab and choose File System.
- Click the Troubleshooting tab and make sure the Disable all 32-bit protected mode drivers box is unchecked.
You should then be able to run setup successfully. If the check box is already clear then you may need to obtain new 32-bit file system drivers from your PC manufacturer.
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