Hutchinson Educational/Multimedia Encyclopedia 2000
Troubleshooter
I have an Internet connection but am unable to connect to Web sites from the CD
When the CD attempts to connect to Web sites from within the program, it does so by starting your Internet connection. If your Internet Service Provider requires you to enter a password before starting your Internet connection then you must log on before you try to connect to a site. To do this, minimize the CD to your Windows taskbar, start your Internet connection as usual, and then maximize the CD again. Remember to disconnect when you have finished your session.
When I try to run the CD I get a 'CD-ROM Data Not Found' error message
Check that the CD-ROM is correctly inserted in the drive. If it is in the drive and you still get this error message, it is most likely because your CD-ROM drive is not properly set up in Windows. To check this, follow this procedure:
- Click on Start|Settings|Control Panel.
- Double-click on the System icon and choose Device Manager.
- Your screen should look like this:
If you do not have a CD-ROM drive on this list, then your CD-ROM drive, though functioning, has not been properly set up in Windows. It is advisable to speak to your PC vendor about the best way to correctly install this drive.
The CD looks for your CD-ROM drive to be recognised within Windows in order to be able to run, rather than it just being detected by MS-DOS. If your CD-ROM drive is not recognised within Windows then the CD will not be found and you will receive the above message. Some CD-ROMs may need a 32-bit protected mode driver which is compatible with Windows and which will enable your drive to be recognised within Windows. Visit the Microsoft articles below for more information about CD-ROM drives, drivers, and Windows:
http://support.microsoft.com/support/kb/articles/Q131/4/99.asp
http://support.microsoft.com/support/kb/articles/Q151/6/34.asp
Some or all of the audio clips won't play
You may not be able to hear some of the sounds because your system is not set up with the correct audio codecs which allow you to play these. To install the required audio compression codecs in Windows 95/98, follow the instructions below:
- Click on Start|Settings|Control Panel.
- Double-click on the Add/Remove Programs icon.
- Click on the Settings tab.
- In the Components list, scroll down to the end of the list and double-click on Multimedia.
- If the checkbox next to Audio Compression is unchecked, check it. If the check-box is already checked, uncheck it, follow these instructions to the end, and go back to the first step.
- Click the OK button at the bottom of the window.
- If prompted for your Windows 95/98 disk/CD, insert the disk or CD, and click OK.
- The relevant files are now copied onto your system.
- You may need to restart your computer before these changes take effect.
The audio components (sounds) on the Encyclopedia should now function correctly.
When I try to open a video I receive an error saying 'MMSYSTEM266. The device could not be loaded. Verify the driver is installed correctly'
This error message can occur if certain files are missing or corrupt in your Windows\System folder. See the Microsoft article on how to resolve the problem.
When I run the program I can't see all the items in 'Tour', 'Charts' in the Atlas, or the 'Media' items listed in the Media Bank properly
This is likely to occur if you do not have the necessary font installed on your PC. Check whether you have the font MS Sans Serif installed. This is the font used by these functions of the CD, and once it is installed to your system you should be able to see these items without difficulty.
To see if MS Sans Serif is installed:
- Open Windows Explorer by clicking on Start|Programs|Windows Explorer.
- In the left-hand pane you will see all the drives and folders on your PC listed.
- Double-click on C: (or the drive onto which Windows has been installed) to show all folders on this drive, if they are not already visible.
- Double-click on the folder called Windows to show all the folders held within Windows.
- Double-click on the folder called Fonts – this will display all the fonts installed on your PC in the right-hand pane.
If MS Sans Serif is not installed, it should be possible to install it from your Windows CD-ROM.
When I try to play an audio I receive an error saying 'MMSYSTEM263. This is not a registered MCI device'
This system behaviour can occur if one of the Media Control Interface (MCI) devices is disabled or not installed, or if the line for the device is missing in the Win.ini file. For information, see either the Microsoft article or the Intuit Inc. article on the subject.
When I try to play an audio I receive an error saying 'MMSYSTEM281. This file could not be played. Check file or install a driver that supports this type of file'
When you try to play a MIDI (.mid) file, .avi file, or .wav file, you may receive this error message.
For information about this issue, visit the Microsoft article about this problem.
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