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Websters' Interactive Encyclopedia 1998
Troubleshooter
I have an Internet connection but am unable to connect to Web Sites from the CD
When the encyclopedia attempts to connect to Web Sites from within the program, it does so by starting your Internet connection. If your Internet Service Provider requires you to enter a password before starting your Internet connection then you must log on before you try to connect to a site. To do this, minimize the encyclopedia to your Windows taskbar, start your Internet connection as usual, and then maximize the encyclopedia again. Remember to disconnect when you have finished your session.
I get an 'An error has occured while copying files. Setup will now terminate' message during installation and cannot install the CD
Your CD-ROM drive or its interface has not been set up correctly for Windows 95/98, and has devices running in MS-DOS compatibility mode. The preferred mode is Windows 95 is 32-bit mode; if your CD-ROM drive is running in MS-DOS mode, it means that long filenames (the first of which is Buttclick.wav) are truncated which confuses the installation, which in turn creates an error message. To check the status of your file system:
- Click on Start|Settings|Control Panel.
- Double-click on the System icon.
- Click on the Performance tab.
- Look at the entry File System. If it says 'One or more drives are running in MS-DOS compatibility mode', you must remedy this before you can install the CD.
>Because there are many ways in which your file system can be set to MS-DOS compatibility mode, a single fix cannot be given here. It is recommended that you contact your PC vendor for a solution. They set up your system and should know what hardware is installed in your system.
The national anthem audio clips won't play
In order to play the national anthem sounds you need to make sure you have the correct MIDI software installed. To do this, follow the steps below:
- Click on Start|Settings|Control Panel.
- Double-click on the Add New Hardware icon and then click on Next.
- Click No when prompted to have Windows 95/98 look for your hardware, then click the Next button.
- In the Hardware Types list, click Sound, Video And Game Controllers, and click the Next Button.
- Click Microsoft MCI in the Manufacturers list, and then click MIDI Sequencer Device (Media Control) in the Models list. Click the Next button.
- To complete the installation click Finish.
- You may need to restart your computer before these changes take effect.
The MIDI components (national anthems) on the CD should now function correctly.
Some or all of the other audio clips won't play
You may not be able to hear some of the sounds because your system is not set up with the correct audio codecs which allow you to play these. To install the required audio compression codecs in Windows 95/98, follow the instructions below:
- Click on Start|Settings|Control Panel.
- Double-click on the Add/Remove Programs icon.
- Click on the Settings tab.
- In the Components list, scroll down to the end of the list and double-click on Multimedia.
- If the checkbox next to Audio Compression is unchecked, check it. If the check-box is already checked, uncheck it, follow these instructions to the end, and go back to the first step.
- Click the OK button at the bottom of the window.
- If prompted for your Windows 95/98 disk/CD, insert the disk or CD, and click OK.
- The relevant files are now copied onto your system.
- You may need to restart your computer before these changes take effect.
The audio components (sounds) on the Encyclopedia should now function correctly.
Some or all of the video clips won't play
To play the videos you need to have the correct video codes decompressed. If you cannot play the videos in Windows 95/98, install the required video codecs by following these instructions:
- Click on Start|Settings|Control Panel.
- Double-click on the Add/Remove Programs icon.
- Click on the Settings tab.
- In the Components list, scroll down to the end of the list and double-click on Multimedia.
- If the checkbox next to Video Compression is unchecked, check it. If the checkbox is already checked, uncheck it, follow these instructions to the end, and go back to the first step.
- Click the OK button at the bottom of the window.
- If prompted for your Windows 95/98 disk/CD, insert the disk or CD, and click OK.
- The relevant files are now copied onto your system.
- You may need to restart your computer before these changes take effect.
The video components on the Encyclopedia should now function correctly.
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